Provide excellent client service ensuring clients receive prompt responses to requests and queries.
Develop an in-depth knowledge of existing and potential clients, their industry and key contacts.
Responsible for overall client servicing of the group, accountable for any jobs lost due to controllable reasons (e.g., poor client service) and act as named Company Secretary for clients
Maintain good client relationship with a KPI of attending meetings with clients at client office. Minimum of 2 key clients a month, in order to assess customer satisfaction for possible improvements and identify possible expansion of services.
Review fee and propose fee increase where appropriate.
Meet prospective clients and prepare fee proposals, including follow-through until the job is accepted and rejected.
Proactive in business development and marketing and coordinating with the Marketing team to carry out marketing plans for the department.
Responsible for the maintenance of statutory registers and books for their portfolio of clients.
Oversee preparation and co-ordination of the statutory registers, books and documents, including submission of statutory forms and documents to the Accounting and Corporate Regulatory Authority, Inland Revenue Authority of Singapore and Stock Exchange within the stipulated deadline.
Supervise daily operations of the group and ensure all communications with clients are supported by e-mails, outlining agreed action steps, responsibilities and deadlines.
Participate in the preparation of budgets and forecasts for the group and comparison with previous budget/forecasts.
Oversee credit control and prompt collection of debts for respective portfolio of clients. Work with Finance to follow-up on outstanding and doubtful debts.
Ensure prompt billing and responsible for WIP. Perform finalization of WIP cost and answer for write-offs. Ensure that the team of staff work within budget set for each job.
Identify and recommend improvements to current policies and procedures, processes and client servicing arrangements in line with current business and regulatory practices.
Provide and organise formal training for Corporate Secretarial staff.
Groom, coach and train Supervisors / Seniors / Assistants to enable them to carry out their roles effectively and efficiently.
Involve in staff recruitment, mentoring, development and career path planning.
Provide staff with regular feedback and evaluation.
Provide up-to-date and accurate management reporting and attend Management meetings on ad-hoc and regular basis.
Be a team player and provide leave cover for fellow team members.
Minimum: Qualified ICSA graduate or equivalent
Minimum 5 -7 years of relevant and related working experience
Strong written and verbal communication skills
Extensive and in-depth knowledge of Listing Manual, Companies Act, Catalist Rules and Securities and Futures Act.
Excellent client servicing skills and strong problem-solving skills
Strong Microsoft Office skills (especially Word) and good knowledge of View Point
Excellent organizational & interpersonal skills
Ability to lead and motivate a team of professional staff
Ability to build team rapport with a willingness to share knowledge
Ability to guide staff in technical matters
Ability to identify problems and issues and apply problem solving skills to provide solutions
Ability to prioritize work and meet deadlines
Ability to multi-task under pressure
Meticulous, organized, detailed and deadline oriented