• As part of a team of cloud infrastructure engineers to ensure smooth operations that conformed with the agreed Service Level Agreement (SLA) and within the budgeted capital and operational expenses.
• Establish ITSM standards, processes and guidelines that are in line with industry standards and best practices
• Assess and incorporate the ITIL standards into Private Managed Cloud platforms to align with the industry best practices.
• Operate and manage the cloud technologies that incorporates a full spectrum of products, tools, self-service portals and automation.
• Deliver the services to customers in accordance to the tender specifications and proposed solutions.