Client Service Manager, Funds Services Permanent

Job Summary

• Singapore
• Permanent
• BBBH796762
• Oct 21, 2021
• Competitive

Job Description
Morgan McKinley is working in partnership with a Global Financial Institution who is well known for their full spectrum of fund administration services.

The Singapore team is looking for a Client Service Manager to join their Fund Services team. You will be responsible for service and delivery to one or multiple clients within Fund Administration by facilitating efforts of their team and other internal stakeholders, coordinating resources to ensure timely delivery of reports/information and issue-resolution and effectively communicating client concerns/needs to partners. You should also ensure the best possible client experience by owning and optimizing the delivery of service to clients, tracking and reporting of key tasks and assisting the Relationship Manager with management of the client.

Role and responsibilities

• Monitors and measures client and product performance, including but not limited to SLA’s, issue logs, internal and external client service reviews.
• Delivers client service resolutions by engaging and working with other functional areas both locally and globally, ensures the provision of a timely and efficient level of service excellence.
• Responsible for coordinating overall client service delivery across all applicable disciplines e.g. Custody, Valuation Reporting, Risk and Performance, Derivatives, Collateral Management, Foreign Exchange, Fund Accounting, Transfer Agency, Middle Office.
• Across Shared Service teams and internal stakeholders, coordinates resources to ensure timely delivery and issue resolution, and effectively communicating client concerns and needs to partners.
• Partners with Relationship Manager as required, ensures issues are communicated and escalated in a timely manner both internally and directly with the client.
• Includes daily operational/Client Services responsibilities to ensure SLA and KPIs targets are met.
• Partners with Shared Service teams to continuously optimize operational processes and support structure for client servicing
• Acts as the key client contact within area of expertise and follows up on day-to-day client queries and issue resolution
• Responsible for identifying and addressing service issues as and when they arise
• Provides technical expertise for new or complex products/services and oversees the implementation of new processes to support these products/services on an ongoing basis to ensure that client needs are met
• Provides management and client reporting, and coordinate client service review meeting

Key requirements

• Degree holder
• Minimum 5 years of relevant experience in fund administration
• Excellent oral and written communication skills are required
• Analytical and problem solving skills is required
• Client skill and service excellence
• Highly flexible and adaptable to change
• Strong technical skills across Fund Administration

If you are interested in the role and would like to discuss the opportunity further, please click apply now or email Hagen at for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Pte Ltd, EA License No: 11C5502

Lee Boon Hou (Hagen), Registration No: R