Client Relations Director, GBM Permanent NEW

We’re hiring!

Aon is currently recruiting a Client Relations Director, GBM to join our team in Singapore.

About Aon
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
At Aon, you’ll be part of a team which will support and inspire you and provide the opportunities and resources to develop your skills. It’s an environment which encourages you to achieve your best – together we’ll empower results.

Summary

The Client Relations Director is responsible for leading and coaching a team of client facing staff focusing on driving client retention and/or growth strategies and achieve organizational outcomes. The Client Relations Director will champion all client-related initiatives and ensure the team delivers distinctive client values by providing a holistic approach to benefits consulting. He/she is responsible for financial and non-financial performance of team under management and is also required to lead Aon United and hold direct client relationship with all major Corporate clients and act as the escalation point for all clients.

Responsibilities:

• Supervisory Role
• Lead and coach a team of client facing staff, within pillar supported by Client Relations Team Leads and hold direct responsibilities over their deliveries, inclusive of mentoring and formal evaluation processes.
• Demonstrate leadership qualities and provide feedback to team under management
• Build highly effective team
• Balance multiple responsibilities and tasks to deliver high quality results

• Consulting
• Champion all client-related initiatives including (but not limited to); Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing and Voluntary Benefits.
• Ensure smooth implementation of all client-related initiatives
• Champion Aon United
• Hold direct client relationship with all Corporate client’s revenue >$100K and any sensitive regional/global clients
• Support Team members in discovery sessions with clients to identify clients needs and propose appropriate solutions

• Service Delivery
  • Support Health Solutions Singapore Leader with Client initiatives and drive strategic engagement with clients
  • Integrate with other functions/business units to drive work strategies which may impact entire organization
  • Maintain professional relationship with internal stakeholders including local market colleagues, regional and global teams
  • Create and maintain strong relationships with key external vendors including insurers and specialty providers
  • Ensure strong collaboration between Client Relations and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value
  • Develops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are met
  • Accountable for the team’s adoption and utilization of the organization client service model and consulting tools and solutions.
  • Work on issues and develop conclusions to execute solutions that impact clients and organization
  • Act as escalation point for all clients
  • Tight governance of peer review process to ensure high standards of clients’ deliverables and minimise incidence of error and omissions
  • Conduct periodic reviews in assessing the overall clients service satisfaction and feedback for improvement

• Assume duties assigned from time to time by reporting manager

Requirements

• Degree in any relevant discipline
• Seasoned, experienced professional who possess a full understanding of the Health & Benefits broking and consulting business, as well as an understanding of business strategies to translate direction into tactical plans.
• Regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
• More than 12 years of related experience
• Innovate and evolve changes in business to stay competitive and relevant
• Influence through own expertise
• Growth Catalyst
• Conflict and Crisis Management
• Senior stakeholders/ C-suite management skills
• Effective communicator, self-awareness and emotional intelligence
• Alignment to departmental and organizational vision and goals
• Effective leadership capability to develop talent and lead by example
• Mentor and coach team; support and provide training to others

How to Apply

Your opportunity to empower results could start right here. Make your mark and apply online today with a brief covering letter and your resume, sharing relevant achievements for this position.

We Offer You

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Our Colleague Experience

Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.

Aon is an equal opportunities employer. We are committed to creating a winning and inclusive culture where everyone feels valued and has opportunities for growth and development.