Provide level 1 and level 2 application support (technical and functional) to a portfolio of counterpart credit risk applications.
Analyze and manage incidents/problems/requests coming from users
Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
Supervise and monitor daily and monthly chains and handle user request by working
closely with project, infrastructure and production teams
Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
Handle some automation and development to improve support activity
Prepare and maintain support documentation
Qualifications and Profile
Candidates should have 5-8 years’ experience in application support in a large organization.
Exposure to Capital Markets applications
Exposure to Counterparty Credit Risk applications
Strong knowledge in Sybase, Unix, Shell scripting, Perl and Control-M
Good knowledge Microsoft Office
Good knowledge in Control-M
Knowledge in Financial products (Treasury, FX, Credit, IRD…) is an advantage
Careful observance of standards and processes
Excellent communication and interpersonal skills
Strong analytical or troubleshooting skills
Ability to work well under pressure
Autonomous, self-motivated and excellent team player
Strong perseverance and diligence towards attaining goals and effective time management
Self-starter and ambitious
Good to have
French speaking capability is an advantage
Exposure to Market Risk and Compliance domains is an advantage
Education & Work Experience
Intermediate level (min. 4-7 years)
Master’s degree in relevant specialties
Shift Timings and on-call:
Person will have to work in a permanent shift from 4pm-1am the following day
Person will have to do Weekend and weekday on-call on rotational basis