Call Centre Associate (Maxwell) Permanent NEW

We’re looking for a candidate to fill this position in an exciting company

• Reports to the team lead and contact centre manager
• Assist in the documentation of operational procedures.
• Respond promptly to and record details of customer enquiries.
• Handle and resolve issues raised by customers and record details of actions taken.
• Escalate requests and unresolved issues to management
• Participate in regular knowledge sharing meetings to share important lessons learnt and information

• Higher Nitec and above (English must be C6 for O level)
• Candidates with prior experience will have an added advantage
• Possess excellent customer service, communication and interpersonal skills
• Have a pleasant voice with good listening skills
• Possess basic computer/typing skills
• Possess basic computer/typing skills.
• Able to work in a fast paced environment
• Adaptable and willing to cover front desk duties when necessary.