Business Analyst (Payments), Future Ready Technology, Technology & Operations Permanent

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage many of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

What we are looking for as a Business Analyst:
Business Analysts helps business do business better. You are an agent of change. As business analysts, you identify and define the solutions that will maximize the value delivered by an organization to its stakeholders. You will also work across all levels of an organization and may be involved in everything from defining strategy, to creating the enterprise architecture, to taking a leadership role by defining the goals and requirements for programs and projects or supporting continuous improvement in its technology

Responsibilities:

• Collaborate with business users and vendors/partners for solution planning and integration
• Manage cross functional/matrix business stakeholders on solution requirement including mapping business processes, establishing project scope, goals and key value creation
• Work closely with business stakeholders and system development team to gather requirements, Functional Specification Developments
• Facilitate conflict resolution and able to influence business and technical stakeholders towards a common objective
• Work with respective stakeholders on UAT planning, execution, identifying project risk and critical paths
• Provide project dashboard reporting and metrics to business sponsor and key stakeholders
• Coordinate with country business and technical stakeholders to ensure smooth cutover during schedule releases
• Work with business and production management teams to prioritize and resolve critical production issues
• Owns and manages process repository and is responsible for maintenance of all processes in the domain/sub-domain – (Payment utilities)

Requirements:

• Analytical and with drive to solve problems
• Excellent verbal and written communication and good presentation skills
• The ability to interact professionally with a diverse group, including executives, subject matter experts, developers
• Pro-active and able to organize, coordinate, and direct users and teams
• Familiar with project management and SDLC process and writing Business Requirement Document & Functional Specification
• Process positive attitudes and able to adopt to changes fast
• Working experience in Banking environments will be an advantage
• Having mobile applications and payments knowledge will be an advantage
• Delivery focused and results oriented
• Attention to details and highly organized and able to work under pressure in a time-critical environment
• Ability to work independently, and keep calm when under stress
• Microsoft Excel/Powerpoint/Projects/Word/Visio
• Good Understanding of Payment/External Partnership Integration will be a plus
• High level understanding of technologies associated with API
• Understanding and hands-on experience in both Agile and Waterfall approaches in SDLC
• Familiar with Jira and Confluence tools will be an advantage
• Excellent organizational, vendor and partner management, negotiation, and prioritization skills

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.