Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Manage the Domestic Digital Payment Processing Team in ensuring minimal disruption to customer’s journey in domestic digital payments.
Manage team’s efficiency and productivity. Provide effective coaching to improve team members’ performance and team’s overall productivity.
Streamline processes to achieve productivity gains and manage/drive process improvements.
Be a part of digital transformation for Ops by participating and/or driving paperless initiatives.
Manage internal stakeholders, such as Business and Technology for various initiatives, as well as external stakeholders.
Perform UAT of the delivered functionality to ensure it meets the requirements, document issues and manage to resolution.
Provide user support for system implementations including performing user live verification testing where required.
Ensure compliance to all local regulatory requirement, internal policies and guidelines.
Degree (in any discipline) with at least 5 to 8 years of relevant experience.
At least 3 years of experience in team management capacity.
Strong risk awareness and the ability to manage / address them.
Strong Accounting knowledge is preferred to support banks reconciliation in various products such as PayNow, FAST and GIRO.
Meticulous and able to investigate breaks and escalate concerns to senior management
Sound understanding of local competitors and the payment eco-system
Proficient in MS Office Applications – MS Words, Excel & PowerPoint
Good organisational and strong interpersonal skills
Excellent verbal communication and listening skills
Analytical / problem solving ability.
Apply Nowâ€ We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.