AVP, OSPL – Digital Platforms Permanent NEW

Roles and Responsibilities:

• Undertake root cause analysis for BAU matters in order to implement preventive and corrective measures.
• Work closely with IT and vendor to resolve project/implementation/production issues.
• Perform system testing for patches of the issues reported/system enhancements/regression.
• Provides user training on new enhancements and project roll outs.
• Work with various internal stakeholders to track and promote online trading usage.
• Takes on User Project Manager role from time to time or any assignments assigned.
• Understand business requirements and liaise with internal and external stakeholders.
• Document or develop user requirement specifications.
• Coordinate or conduct user acceptance test.

Reporting to :

Head, Digital Business

Qualifications
Requirements:

• Bachelor Degree preferably in Business Information Science, Computer Science, Information Technology, or equivalent.
• Preferably with at least 5 years of experience in financial or related industry.
• Familiar with internet trading technologies development and investor trends.
• Hands-on experience in developing user requirements, business analysis and conducting user testing.
• Good knowledge in equities trading with strong customer mindset of designing processes and solutions.
• Excellent analytical skills with an ability to resolve issues independently.
• Strong project management skills.
• Good communication skills in written and verbal.
• Experience in managing and balancing the needs of multiple stakeholders.