AVP, Operations Support, GWB Corporate Office Permanent

Roles & Responsibilities

• Provide operations support & advisory to the Overseas offices’ specifically in the area of operational excellence & best practices.
• Support the Overseas offices on all operations related matters in relation to the risk and controls for all processes including strengthening and improving overall risk management of internal controls.
• Conduct reviews and testing of the Overseas offices’ processes & procedures to ensure that they are relevant, up-to-date and in compliance to internal policies & procedures.
• Manage and liaise with stakeholders on audit issues to ensure prompt closure, and recommend solutions to pre-empt repeated occurrences.
• Participate in process improvements and automation projects to enhance processes and productivity and achieve operational excellence.
• Work closely with the Overseas offices on operations updates of the procedural manuals.
• Liaise between Overseas Offices, Group Operations & Technology and Group Wholesale Banking to ensure all operational related matters are promptly addressed and resolved.
• Conduct operations related training to the Overseas offices and share best practices with Overseas offices Operations Manager in the monthly dialogue session.

Reports To : Team Lead, Operations Support

Qualifications
Requirements

• Degree holder with minimum of 6-8 years of banking operations experience.
• Experience in Credit Administration Operations or Trade Operations will be an added advantage.
• Good interpersonal & communication skills – Ability to communicate effectively with team members and internal stakeholders.
• Meticulous and detailed oriented with ability to identify opportunities to improve operational efficiency.
• Candidates must be open to occasional overseas business travel.