The Associate Engineer, End-User Support is responsible for providing technical support to end-users in the areas of hardware, software and network connectivity in the organisation.
Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g. desktop/laptop computers, printers, scanners and Smart Phones) and software, such as Microsoft Office and emails
Setup and deploy new desktop/laptop computers and the associated software, including Windows Active Directory (AD) administration
Support service request and incident management to provide quality end-user services
Perform ad-hoc root cause analysis and problem resolution
Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures
Develop checklists for typical problems
Assist his/her immediate supervisor in the definition methods for issue resolution and prevention
Perform other duties as assigned
Diploma in Information Technology, Computer Engineering or equivalent, with at least 1 year of relevant experience in End User support
Proficient with Windows operation systems, M365, Anti-virus software, etc.
General technical troubleshooting on IT hardware and software products (desktops, laptops, printers, audio, projectors, etc.)
Handle incident tickets from end-user for IT matters
Experience in supporting Microsoft Active Directory and DHCP will be an added advantage
Possess excellent interpersonal, analytical, problem-solving and communication skills
A motivated person with the ability to work independently – a good team player and a goal oriented individual
Interested applicants are requested to write in with detailed resume indicating current and expected salaries, and availability to . Please indicate the position you are applying for in the email subject header.
We regret only shortlisted candidate will be notified.