Associate-Collections Permanent

Sutherland is seeking an action-oriented and self-motivated person to join us as a Collections Consultant. We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Be the Point of Contact: Responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer.

Define Sutherland Reputation: Delivering an experience to every customer, meeting Oportun’s service standards.

Consistently Deliver: Achieve all agreed KPI’s.

Keep Management Informed: Work pro-actively to ensure potential issues are escalated appropriately.

• Advanced English language skills (maintain an English conversation)
• Negotiation Skills
• Collection Skills
• Able to work positively in a fast-paced, changing environment
• Ability to multitask and have excellent organizational skills
• Sees through the eyes of the customer
• Articulate, bright and curious
• Bachelor degree is a plus
• Experience working in a customer-centric environment is a plus
• Experience working in finances related field is a plus
• Experience working in collections is a plus