Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Providing strategic directions for standardizing of SNOC monitoring and efficient use of resources for pro-active application/infrastructure monitoring.
Identifying areas for improvement in SNOC communications with other Incident/Problem management, Application/Infrastructure SMEs etc.
Overseeing creation and availability of SNOC monitoring metrics and alerts’ reports for management reporting.
Reviewing completeness and correctness of SNOC monitoring metrics and alerts.
Establishing measurements and track improvement for SNOC monitoring effectiveness and efficiency.
Acting as an escalation focal point for all improvement activities involving SNOC
Supervise and manage a team of service providers to ensure delivery of quality infrastructure services by engaged vendors to the Bank.
Work effectively and closely with vendor Delivery Managers and technical support staff, regulators, other IT groups such as infrastructure & applications, architecture & engineering, GPS, Finance, internal and external auditors.
Ability to work closely with various line of business technologies from junior to management level.
Change governance on all the monitoring changes for production implementation
Perform on call duty on rotation basis.
Excellent communication and organizational skills and able to work with little or no supervision.
Minimum Degree holder in Computer Science.
Minimum 5 years IT experience in a bank. In-depth knowledge of application or infrastructure monitoring systems in multi-platforms environment will be an added advantage.
Minimum 3 years’ experience in Scripting and web development.
Experience in Shell, python and Perl scripts is must.
Experience in Automation and web reports using AJAX, HTML and JS Framework.
Experience with various monitoring tools like IBM ITM Tivoli, Zabbix and Elastic Search, etc.
Excellent organizational and prioritization skills.
Excellent team player and strong interpersonal skills.
Excellent written and verbal communications skills.
Proactive and able to work under pressure.
Strong problem-solving skills and positive attitude.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.