Assistant Vice President, IDM Permanent

We’re looking for a candidate to fill this position in an exciting company.

• Collaborating with wider Product Support, Sustaining and Engineering teams to identify root cause and solutions.
• Developing custom adapters, schedulers, event handlers and custom BI reports
• Create and generate Linux scripts based on the client requirements
• Support day-to-day functional and business technology support including incident and problem management, root cause analysis.
• Maintain strong working relationships with key stakeholder teams: business partners, development teams, infrastructure and information security.
• Expected to drive improvements through influence and strong relationships with managers in other teams.
• Collaborate well with stakeholders, application, business, infrastructure, security, and operations to continuously improve the stability of applications
• Correlate events across multiple systems to proactively surface and resolve deep, underlying issues
• Provide after office hours standby support and for emergency recoveries, including managing major incident of critical services.
• Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
• Work with project/development/Level 3 team in permanent resolution/change review – all types including enhancements, bug fixes, etc.

• 8-12 years’ experience in Identity Management domain.
• Excellent Communication – both verbal and written; support is conducted via web-based ticketing system and over web conferencing
• Strong working knowledge on Oracle Identity Governance 12c, Oracle Database, Oracle Connectors, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting
• Working knowledge of Java,Scripts WebLogic, JBOSS, API’s
• Demonstrable collaboration and teamwork skills
• Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely
• Networking infrastructure – Proxies, Load balancers, Firewalls, SSL
• Installing/tuning/code analysis of custom Java coding for schedulers, Java Tasks and adapters
• Working Knowledge on Directory – LDAP and AD Databases – SQL, Oracle and Reporting BI Publisher