We’re looking for a candidate to fill this position in an exciting company.
Collaborating with wider Product Support, Sustaining and Engineering teams to identify root cause and solutions.
Developing custom adapters, schedulers, event handlers and custom BI reports
Create and generate Linux scripts based on the client requirements
Support day-to-day functional and business technology support including incident and problem management, root cause analysis.
Maintain strong working relationships with key stakeholder teams: business partners, development teams, infrastructure and information security.
Expected to drive improvements through influence and strong relationships with managers in other teams.
Collaborate well with stakeholders, application, business, infrastructure, security, and operations to continuously improve the stability of applications
Correlate events across multiple systems to proactively surface and resolve deep, underlying issues
Provide after office hours standby support and for emergency recoveries, including managing major incident of critical services.
Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
Work with project/development/Level 3 team in permanent resolution/change review – all types including enhancements, bug fixes, etc.
8-12 years’ experience in Identity Management domain.
Excellent Communication – both verbal and written; support is conducted via web-based ticketing system and over web conferencing
Strong working knowledge on Oracle Identity Governance 12c, Oracle Database, Oracle Connectors, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting
Working knowledge of Java,Scripts WebLogic, JBOSS, API’s
Demonstrable collaboration and teamwork skills
Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely