Apps Support Sr Analyst Permanent

Within this role you are engaged closely with colleagues in Singapore, Houston and locally inside your region to ensure seamless support of our client applications. You will work with both FICC Regional & Global Level 2 Support teams, Development, and Business partners frequently to help achieve program delivery globally.

The support team works together mirroring its team members located in Houston & Singapore – it is anticipated that the role will require 75% hands-on work – analytical and problem solving background/skills will be a plus. On-site cover between the hours of 7:00 am and 7:00 pm, this allows adequate coverage for both start of day and intraday handover between our Asia and North America client-base 6 days a week.

If you like solving problems this is a superb opportunity to learn and grow within our organization.

Responsibilities:

• You will be responsible for handling day to day BAU support for the Singapore Global Commodities business and associated downstream teams. Exposure to systems like OpenLink Endur (ETRM), Simpliciti (Risk/PV) and much more.
• Ensure near 100% availability of applications and associated infrastructure, as well as defining dedicated stability measures to design, test, and accomplish a material reduction in outages
• Provide business support for mission critical trading system used by trading desks and operations.
• Support all aspects of Commodities trade life cycle flows including Pricing, ECN connectivity, trade booking & executions, Risk Management , middle office and back office and regulatory reporting flows.
• Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Build and maintain technical support documentation.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Participate in application releases, from development, testing and deployment into production.
• Perform post release checkouts after application releases and infrastructure updates.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Ensure all productions issues are logged and updated as per the Support team policies and procedures.
• Effectively share information with other support team members and with other technology teams.
• EOD Batch Issue handling and able to deliver the risk to trading desk and downstream systems.

Development Value:

• Excellent exposure to a continually improving Commodities Technology Stack and industry award-winning Business Desks in Global Markets
• We have direct ability to liaise and own issues outside of Commodities technology, such as middle office, operations, front office, business unit management and other support teams giving opportunities to facilitate effective and timely resolution to user queries and issues
• Internal Citi and External Markets training is highly supported – we look to develop and maintain our Analysts with best of class development options. This includes direct exposure with our Business SME’s who lead deep dives into how Citi handles its Oil, Gas, Power and Structured/Index products to name just a few.

Skills (Desirable):

• Basic Business knowledge/ understanding of financial markets and products.
• Experience with Messaging Technologies (TIBCO EMS / SOLACE a plus )
• Experience with real-time monitoring systems such as ITRS Netagent, APP Dynamics or Splunk
• Job scheduling tool such as Autosys.
• Issue tracking and reporting using tools such as Service Now, JIRA
• Knowledge/ experience of problem Management Tools.
• Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

Knowledge/Experience (Essential):

• Working knowledge of Oracle SQL. (Able to build ad hoc SQL queries)
• Prior experience with Solaris/Linux a plus with ability to navigate the system and core administration functions. (Able to navigate the system and write shell scripting)
• Working knowledge of Python Scripting
• Demonstrable track record of hands-on application support experience in a global markets related business.
• Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques.
• Working knowledge of Openlink product
• Knowledge of Microsoft operating systems/components
• Strong analytical skills & attention to detail
• IT (spreadsheet/analytical/modeling skills)
• Positive attitude and keen to learn.
• Ability to work under stress and time constraints.

Competencies

• Ensure all productions issues are logged and updated as per policies and procedures
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Strong client facing skills, both verbal and written.
• Ability to communicate appropriately to relevant partners (Trading/MO, Development/Support)
• Excellent team player and standout colleague.
• Ability to thrive in a dynamic and challenging environment

Education:

• Bachelor’s/University degree or equivalent experience

Job Family Group:
Technology

Job Family:
Applications Support

Time Type:

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