Application Support Analyst Permanent

Key Responsibilities

· Providing 1st and 2nd line support.

· Assist to implement business requests on Sales perimeter

· Coordinate with overseas IT teams for projects and system implementations

· Shift work is required

· Work within the 24×7 ‘follow the sun’ set up.

· Conform to all internal policies and procedures.

· Manage customer relations when dealing directly with both internal and external users of the systems.

· Assist members of team (business or technical analysts)

· Liaise with users and developers.

Working both within the team responsible, or alone when requested, to act as, or in conjunction with a specific project manager: – (non-exhaustive)

· Assisting in the completion and timely delivery of projects

· Testing, including writing test scripts, for new releases.

· Assist the tracking of both time and resources on the projects.

· Documentation

Qualifications and Profile

An ideal Candidate should have

· Minimum 4 years of industry working experience, preferable in financial/banking industry

· Solid experience with UNIX scripting and SQL (Sybase)

· Good understanding of IT and market knowledge

· Good trouble shooting skills and be a quick learner

· Knowledge on financial products and market operations.

· Knowledge of monitoring solution (E.g OMI, ITRS Geneos)

· Good knowledge Microsoft Office

· Careful observance of standards and proces

· Proactive, independent and proven ability to work under tight target and pressure

· Good command of English, French would be advantage

· Candidates should have ITL certification (advantage).

Other Professional Skills and Mind-set

· Excellent communication (wriiten and verbal) and interpersonal skills across all levels with demonstrated ability to influence different stakeholders.

· Strong analytical and problem solving skills

· Strong sense of confidentiality

· Autonomous, self motivated and excellent team player

· Strong perseverance and diligence towards attaining goals and effective time management

· Self-starter and ambitious