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Customer Success Group
At Salesforce, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner community, we bring the full power of Salesforce to help customers to achieve business value faster.
An ideal candidate has a strong background in professional services and is experienced in determining and delivering technical projects using agile and waterfall methodologies as appropriate. Experience planning and leading complex enterprise programs in a fast-paced, high growth, technical environment is critical. The ability to form strong relationships with stakeholders, proactively manage risk, and facilitating high performing teams are essential in this role.
Based in Singapore, and responsible primarily for our Asia and India markets, drive global and regional PMO initiatives related to quality, methodology, expertise, and tools for our global Professional Services organization. Coach Agile teams at project start, and assist them during project execution as warranted. Execute project reviews for multi-million dollar, strategic client projects. Demonstrate thought leadership for PMO development and optimization . Design and deliver a program to deliver Program and Project Management expertise to the services organization for the assigned APAC Regions.
Facilitate executive conversations regarding budget, resources, schedule and risk. Commit to timely achievement and maintenance of required certification credentials
At the request of APAC Professional Services Delivery Leadership, the PMO may be asked to interface directly with clients. Build exceptional client rapport and maximize customer satisfaction. Provide hands-on program and project management for multi-million dollar programs across multiple lines of business. Exercise project leadership skills combined with strong business acumen and in-depth analytical skills . Work with the Delivery team to establish and maintain trusted advisor relationships with client project stakeholders.
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