Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Following defined incident and problem process and escalation when needed, as defined in the escalation matrix.
Notifying the participants in the Incident and Problem Management process when standards and procedures are not being followed.
Rerouting misdirected incidents and problems that have not been handled in a timely manner.
Escalate issues timely and appropriately.
Identifying incidents and problems which need special attention or escalation
Identifying exceptions and deviations, as well as management of these situations
Notifying the participants in the process when standards and procedures are not being followed
Facilitating the resolution of issues with items not complying with the process
Overseeing creation and availability of process reports and analyzing reports
Overseeing completeness and integrity of information collected to conduct daily operations
Establishing measurements and targets to improve process effectiveness and efficiency
Acting as an escalation focal point for all roles involved in the process
Card and key issuance management for secure room.
Tasks assigned by the team manager, that help to prevent a potential Incident.
Possesses a Diploma and above
Minimum 3 years’ experience in Incident and problem management roles, preferably in a banking sector.
Good communication skills
Ability to work independently and is a good team player.
Must be organised, systematic and be able to work with details.
The candidate will work in 12 Hour Rotational Shifts, Roster to be decided by the team manager.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.