Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Work with the business units to conduct user requirements analysis for enhancement and new system development
Simplifying information and deciphering technical jargon so it is easily understood by the whole team.
Modelling business processes and identifying opportunities for process improvements.
Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.
Creating functional specifications for solutions.
Conduct system integration testing
Document business system processes
Conduct end-user training for system and/or enhancement implementations
Supporting business transition and helping to establish change.
Support program manager in designing overall technical solutions that result in improved efficiency, governance, and cost savings
Provide first-level post-rollout support
Minimum 1 year of working experience, preferably in the IT, Engineering, or Product Management field would be advantageous
Degree in IT, Engineering, Management, or equivalent
Ability to communicate effectively via online video conferencing
Excellent ability to communicate across multiple cultures at a variety of levels, both in-house and offshore
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.