As a run specialist, you will be part of an international team focused on running and supporting the bank’s Treasury and ALM Platform developed around Kondor Plus, a software package from Finastra, and in house’s solutions.
Application monitoring responsibilities
Define and implement in coordination with the build team the needed application monitoring
Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
Incidents and Requests management (business users and others IT teams)
Provide level 1 and 2 application support to the business users (E.g. trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
Analyze and manage incidents/problems/requests coming
Problem management and continuous improvement
Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team
Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
Provide non-functional requirement to the build team to implement monitoring as code whenever available.
Plan the team shifts, on-call and other scheduled activities
Coordinate and organize Disaster Recovery activities
Schedule and monitor the release deliveries with their respective pre-and post tasks
The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.
Qualifications and Profile
Experience in managing incidents and coordinating with the various stakeholders
Candidates should have ITIL certification
Experience in leading and organizing a support team
Excellent communication and interpersonal skills
Good knowledge Microsoft Office (E.g. Excel / Powerpoint), incident management (E.g. Service Now) and other reporting tools
Strong analytical or troubleshooting skills
Strong knowledge in Linux/Unix, Database (E.g. Sybase), PL/SQL, Middleware (E.g. MQ Series), File Transfer (E.g. CFT) and batch/Job Scheduling (Control-M).
Knowledge of monitoring solution (E.g ITRS Geneos, Splunk, Elastic)
Strong perseverance and diligence towards attaining goals and effective time management
Ability to work well under pressure
Autonomous, self motivated and excellent team player
Self-starter and ambitious
Other Professional Skills and Mind-set
General banking and finance understanding and knowledge
Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)
Exposure to Capital Market FO/BO system (E.g. Kondor+, Summit, Murex…) and idealy Kondor+
Proficient in software development life cycle and Devops concepts
Autonomy to include implicit deliverables in assignment based on best practices
Strong appetite to learn both functional and technical new domain
Appetite to participate to technical market trends and communities
Careful observance of standards and processes
Education & Work Experience
Senior level (min. 8 years)
Master’s degree in relevant specialities
Person will be required to work in shifts based on Paris timezone